Announcements and Alerts

	Network Status: NORMAL

	Sign up for email announcements Email address:   Pick a password:   Confirm password:   * This password provides only mild security. Do not use a valuable password, as it will occasionally be mailed back to you in clear text. **This form is not linked in any way to our ticketing system. If you need to log in to report trouble with your stream, or to update/change your Ticket System account settings, please Click Here

Knowledgebase

	Knowledgebase - If you are experiencing problems with your stream or need help setting up your encoder, take a look at the knowledgebase. Many common questions and answers are provided here. Please click here

Need Help? - Support Procedure and Live Chat

	For Support and Help please follow the following procedures for best response. We have 3 main methods for requesting support. -Ticketing System -Live Chat -Phone Ticketing System - Start by submitting a ticket to our support system, click here You will need to register as a user the first time you use the support system. After you are a registered user you can simply email To check on the status of a ticket, please click here . Live Chat - If you prefer, initiate a live chat with a support technician. Live Chat Software by Kayako Phone - Speak with our Support Team, it's just a call away. Toll free: (877) 287 2938 x3 International: (707) 667 9479 x3

Network Performance Utilities

	Speed Test - It's a great idea to test the upload and download speed of your internet connection. The following links will test the speed from your location, to our network. Run the MySpeed test from the location your service is located. Chicago, US http://chicago.mcs.streamguys.com Amsterdam, NL http://amsterdam.mcs.streamguys.com Tokyo, JP http://tokyo.mcs.streamguys.com Traceroute - Provides a visual traceroute of your connection to StreamGuys servers. Run the MyRoute test from the location your service is located Chicago, US http://chicago.mcs.streamguys.com Amsterdam, NL http://amsterdam.mcs.streamguys.com Tokyo, JP http://tokyo.mcs.streamguys.com